PI Support & Monitoring Services

Operational data is crucial to effective business operations. As the dominant market leader in the operational data historian segment, the OSIsoft PI system is the essential building block for many customers. Optimate offers three support propositions that address PI support from a customer perspective and combine unparalleled cost efficiency with world class PI engineering support.

Your PI support can be better – talk to us.

 

BUSINESS HOURS

End-to-end support across your
PI system and operational data platform, including displays, target data feeds, source data feeds and calculations.

Service hours 8AM – 6PM (AWST to AEST)
Response time: up to 30 minutes*


USE PATTERN

Organisations that want PI SME’s to focus on benefits realisation & capability building without being distracted by
day-to-day support and management
of a system

Organisations that don’t require the PI system 24*7 (eg data analysis, planning, root cause analysis, situational awareness for business hour operations)



Service Desk**

Break-fix

Response to system alerts

Operational requests

Monthly reporting

Service Management


ADD-ON

System health monitoring

Weekly & Monthly system health monitoring analysis  & recommendations

 

 

24*7

24*7 end-to-end support across your PI system and operational data platform, including displays, target data feeds, source data feeds and calculations.

Service hours 24*7 MAJOR incidents
Response time: up to 30 minutes*


USE PATTERN

Organisations that rely on the PI system to support 24*7 or critical processes,
eg energy trading, key real-time visualisation, operations decision
support

Organisations that want PI SME’s to focus on benefits realisation &
capability building without being
distracted by day-to-day support and management of a system

 

Service Desk**

Break-fix

Response to system alerts

Operational requests

Monthly reporting

Service Management


ADD-ON

System health monitoring

Weekly & Monthly system health monitoring analysis  & recommendations

 

 

CRITICAL

Critical support is geared towards break-fix of widespread incidents, and doesn’t include proactive monitoring that’s included in the Full Support options

Service hours 24*7
Response time: up to 30 minutes*


USE PATTERN

Organisations that have PI capability for most day-to-day issues but need expert incident remediation in case of critical issues

Organisations that rely on the PI system
to support 24*7 or critical processes, eg energy trading, key real-time visualisation, operations decision support



Service Desk**

Break-fix MAJOR incidents

 

 

 

 


ADD-ON

System health monitoring

Weekly & Monthly system health monitoring analysis  & recommendations

 

*Response Time depends on criticality. **Service desk for PI related issues, integrated in existing IT or OTs support access